Frequently asked questions.
Everything you need to know about working with a VA Today Staffing virtual assistant. Can’t find your answer? Contact us.
General questions
Do you work with clients outside my state?
Yes. VA Today Staffing supports medical providers, attorneys and businesses all across the United States, and schedules your assistant to match your time zone.
How do you protect patient and client information?
[Describe your confidentiality agreements, HIPAA training and security practices here.]
How quickly can my assistant start?
[Add your typical matching and onboarding timeline.]
What if my assistant isn’t the right fit?
Tell your account manager and we’ll work with you to find a better match.
Can I change my hours later?
Yes. You can move between part-time and full-time, or add assistants as your needs change.
What tools can my assistant work in?
Our assistants work in the systems you already use, such as your EHR or practice management software, case management tools, CRM, email and calendar. [List specific tools your VAs are trained on.]
Is there a long-term contract?
[Explain your contract terms, minimum commitment and cancellation policy.]
How does billing work?
[Explain how and when clients are billed.]
Medical and legal questions
Are your assistants trained for medical offices?
Yes. Medical assistants are matched based on experience with scheduling, insurance verification, billing and EHR work. [Add details about medical training and HIPAA.]
Can a VA help with prior authorizations and claims?
Yes. Our medical VAs can handle eligibility checks, prior authorizations, claim submission and follow-up.
Can a legal VA handle client intake?
Yes. Legal VAs can answer calls, screen leads, book consultations and send engagement paperwork.
Do legal VAs give legal advice?
No. Virtual assistants provide administrative support only and do not give legal advice.
Ready to hand off the busywork?
Book a free, no-obligation consultation with VA Today Staffing.